Terms & Conditions

Company Name

Terms and Conditions

By visiting “Company Name” you agree to following terms and conditions. Please read the Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this website for sale or purchase of the product.

  1. "Agreement" means the Terms and Conditions (T&C) contained herein under the User Agreement.
  2. “Service” shall means any kind of economic activity in relation to the selling of products on website by the company including delivery of content via the Site, any mobile or Internet connected device or otherwise.
  3. “Website”, “Company” or "dialhearing.com" means the dialhearing.com is basically owned, to guide costumer for hearing aid, which provides a venue to the users of dialhearing.com to buy the products listed / displayed at dialhearing.com
  4. "Product(s)" connotes the goods, services promoted / displayed on the Site and offered for any use / sale.
  5. "User(s)" means and includes any person or an entity including Vendor/Seller using or accessing the services provided on this Site and any person who access or avail this site of the Company for the purpose of hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons jointly participating in using the Site.
  6. "Customer" / "Buyer"/ “User” shall mean the person or any legal entity who accepts the services of dialheraing.com.

Site reserves the right to communicate with Users regarding the use of site or any product or services purchased by Users on this site.

The headings and sub­headings in this agreement are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Service or the right to use the Website by the User.

User shall defend and indemnify dialhearing.com, and hold its affiliates harmless, and its respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with user’s use of the “Website”, user’s violation of the Terms, or the posting or transmission of any materials on or through the website, including but not limited to, any third party claim where information or materials provided by user infringes upon any third party proprietary rights.

Users of “Website” may post review, comments and other contents. However dialhearing.com reserves the right to remove, refuse, delete or edit any content or terminate your permission to access or use our website if it is found to be illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, injurious to third parties, contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, any form of "spam" or if a user uses a false e­mail address, impersonates any person or entity, or otherwise misleads as to the origin of any content.

Any request for cancellations of orders once duly placed on the site, shall not be entertained, subject to the specific terms and conditions applicable to the type of product or service purchased.

If any clause of terms and conditions deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the terms and conditions.

dialhearing.com reserves the right to change, modify, add or remove portions of this User agreement at any time, without any prior notice.

Digital hearing aid

  1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.
  2. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.dialhearing.com website.
  3. By using this “Website” or by placing any purchase order using the “Website”, you agree to abide by Terms & Conditions set forth herein. Only upon acceptance of terms contained herein, you will be entitled to submit electronic orders. Any violation of terms will result into termination of your account
  4. This electronic record is generated by a computer system and does not require any physical or digital signatures.
  5. User shall be deemed to have accepted the Site Terms of Use, Privacy Policy and other site policies by clicking “secure login/register/I agree” button when
    • Registering and logging in the site
    • Accessing or Using Site, services, applications and tools provided herein.
    • Or as otherwise indicated on a specific site, service, application, or tool from time to time
  6. User must be 18 years or above while using the Site. However individuals who are under the age of 18 may utilize the Service of the site, they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian’s registered account.
  7. Terms and conditions under this agreement shall supersedes any prior understanding or agreement (whether written or oral) regarding the subject matter.
  1. User hereby represents and warrants that at the time of entering into agreement he has achieved the age of 18 years and is capable of entering, performing and adhering to Terms.
  2. User hereby represents and warrants that, all the details provided for purchase of product through dialhearing.com will be correct, current, complete and accurate.
  3. dialhearing.com does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, however all reasonable attempts shall be made to ensure user fullest satisfaction
  4. dialhearing.com shall only act as a mediator between the buyer and the seller.
  1. dialhearing.com acts only as booking agent to facilitate / integrate transactions between the User’s of this “Website” and Sellers through various platforms  for various Vendors and shall in no way be responsible for any quality of product, replacement, damages, additional cost, losses, expenses and/or taxes incurred by Users qua the products. In no event shall dialhearing.com, its directors, officials, representatives and employees are liable for any damages relating to products sold through its various platforms including but not limited to dialhearing.com.
  2. The commercial/contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the vendor/seller has complete control and the same may be subject to change.
  3. dialhearing.com shall neither be responsible nor liable to mediate or resolve any disputes or disagreements between the Users and the Vendors.
  4. dialhearing.com shall neither be liable nor responsible for any actions or inactions of Vendors and/or Sellers or any breach of conditions, representations or warranties by the Vendor/seller or manufacturer of the products.
  5. dialhearing.com does not sell or retail any products and does not ensure that the Users shall perform their obligations in respect of the transaction concluded on this Site and further expressly disclaims any warranties or representations express or implied in respect of quality, safety, merchantability, fitness for a particular purpose, or legality of the products listed and transacted on dialhearing.com.
  6. Users shall access the services available on this Site and transact at his/her own risk and by using best and prudent judgment before entering into any transaction through this Site.
  7. Any contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.
  8. At no time shall any right, title or interest over the items vest with dialhearing.com nor shall dialhearing.com have any obligations or liabilities in respect of such contract.
  9. dialhearing.com shall not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered, returned undelivered or otherwise unavailable. All items are offered only for a restricted time and only for the available supply/till stock lasts.
  10. dialhearing.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties.
  11. Any material and/or data downloaded or otherwise obtained through the website shall be done entirely at the discretion and risk of User and User will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
  12. dialhearing.com will not be liable for any claims against lack or deficiency of services; non-fulfillment or unsatisfactory fulfillment of products and services purchased by user from the third party. 
  13. dialhearing.com will not be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:
    • The use or the inability to use the products and services
    • The cost of procurement of substitute products and services
    • Unauthorized access to or alteration of the user's transmissions or data
    • Any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. dialhearing.com is not responsible and shall not be responsible for any non­performance or breach of any contract entered into between Users.
  14. dialhearing.com shall not be responsible for non­availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond dialhearing.com's control.
  15. The address at which delivery of the product ordered by user must be made should be correct and proper in all respects.
  16. After the receipt of payment from the User, the Vendor shall arrange for the delivery of the product to the buyer.
  17. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Digital hearing aid

  1. dialhearing.com will not be liable for any copyright infringement, which has arisen due to: -
    • Material posted or transmitted through the site.
    • Items advertised on site
    • By end users or any third parties.
  2. In case of any complaints, abuse or concerns in relation to content or breach of these terms, it shall be immediately be informed to the Grievance Officer at the address of vendor/seller.
  3. User/Victim must provide the following information in his/her complaint
    • A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
    • Identification of the copyrighted work claimed to have been infringed.
    • Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.
    • The address, telephone number or e­mail address of the complaining party.
    • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
    • A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed
  1. This agreement shall be governed and construed in accordance with the laws of India.
  2. Merchant shall not hold any liability in respect of any loss or damage, arising directly or indirectly due to decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
  3. Any Content and or comment uploaded by User, shall be subject to relevant Indian laws and may be disabled, or and may be subject to investigation under appropriate laws.
  1. Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.
  2. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
  1. dialhearing.com shall reserve its right to terminate the client’s account and services at any time, in its sole discretion, with or without any prior notice for any violation of the Terms of Use.
  2. Upon such termination or suspension, Client’s right to use the dialhearing.com's Web Sites will immediately cease.
  3. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.
  4. The User agrees that dialhearing.com may under certain circumstances and without prior notice, immediately terminate the User's user ID and access to the Website/Services. Causes for termination may include, but shall not be limited to requests by enforcement or government agencies, possible legal liabilities, infringing the intellectual property rights of any third party, anything acting inconsistently with the letter of spirit of our policies or harassing our employees etc.
  1. None of the provisions of this Agreement shall be deemed to constitute a partnership between the User and dialhearing.com and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
  2. However if User authorizes dialhearing.com and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to be considered as agents of dialhearing.com.
  1. For any product(s) purchased by Users of the “Website”, payment shall be made online using COD, net banking, credit/debit card account or any other acceptable mode that is made available to users from time to time.
  2. Payment shall be subjected to user’s complete acceptance and adherence to the terms and conditions of this “Website” as well as payment gateway service providers.
  3. All the transactions including collection from purchasers and distribution to dialhearing.com’s Vendor/Seller is conducted only by COD and online payment gateway facility.
  1. dialhearing.com shall have the right to refuse or cancel any orders placed by User at any point of time if it is found that a product is listed at an incorrect price or with incorrect information due to typographical error or due to error in pricing or product information received from our Vendors or suppliers dialhearing.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
  2. In case if amount has been charged through credit/debit card dialhearing.com shall issue a credit to user’s bank account in the amount of the charge.
  1. Users of the “Website” must check the product description carefully before buying the product.
  2. User shall be bound by Terms & Conditions of sale included in item’s description, once the order is placed.
  3. dialhearing.com shall make all reasonable attempts will be made for providing accurate pricing and description of products.
  4. The products will be subjected to additional charges such as service fee for payment, facilitation fee and shipping charges other then displayed as cost of the product on “Website”
  5. All prices and availability of products are subject to change without prior notice at the sole discretion of dialhearing.com.
  1. In case of any defect or alteration found in any product other then what is described in description, the product will be eligible for return provided it should remain in unused condition.
  2. In case if there is any damage during the transit, the product shall be eligible for return and refund shall be made in full in accordance to payment method.
  3. In cases where product(s) falls under return policy, the refund shall be credited to user’s credit/debit card account and the same shall be duly notified to by email to your email address provided at the time of registration.
  4. For any applicable refunds, the full amount, which has been charged, will be refunded as per the payment mode selected by customer except for COD/Cheque 
pay mode, where refund shall be processed via Cheque.
  5. Product ones sold, if found in a usable condition, shall not be eligible to be returned or replaced.
  1. Users must register on the Website and shall be responsible for all activities that occur by use of such password or user id.
  2. User should not to use any other party's under ID and Password for any purpose whatsoever without proper authorization from such party.
  3. dialhearing.com will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of user's ID/password/credit card number/account details number for using dialhearing.com's Services.
  4. The user must notify dialhearing.com of any unauthorized use of the user's password or user ID and must logs off at the end of each session at the website.
  5. dialhearing.com shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.
  6. The User shall agrees to: -

    • Provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website
    • Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
  7. In case if any information found to be untrue, inaccurate, not current or incomplete by the user, dialhearing.com shall have a right to suspend or terminate User's registration and refuse any and all current or future use of the Website and/or any Service.
  8. dialhearing.com will have the right to disclose user’s information to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.
  1. User shall not host, display, upload, modify, publish, transmit, update or share any information on the Site, that
    • Belongs to another person and to which User do not have any right to
    • Is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
    • Harm minors in any way;

    • Infringes any patent, trademark, copyright or other proprietary rights;
    • Violates any law for the time being in force;

    • Deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

    • Impersonate another person
    • Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; 

    • Threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  2. In case if user is found to be in non­compliance with the laws and regulations, these terms, or the privacy policy of the “Website”, the Company shall have the right to immediately terminate/block your access and usage of the Site and the Company shall have the right to immediately remove any non­compliant Content and or comment, uploaded by user and shall further have the right to take recourse to such remedies as would be available to the Company under the applicable laws.
  1. dialhearing.com will not be responsible for non delivery, unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. It will be the sole responsibility of the Vendor to dispatch the Product to the User (depending on the Product or Offer Price).
  2. Shipment/delivery time of order processing will be considered to be to start from the day of receipt of the payment confirmed against the order placed with dialhearing.com.
  3. In case of COD (cash on delivery) orders, the expected delivery time shall be calculated from the date of placing the order. The Shipment /Delivery time will be mentioned by the vendor against each product.
  4. dialhearing.com shall not be liable for any delay / non­delivery of purchased goods by the Vendors due to any force majeure event.
  1. All prices, unless indicated otherwise are in Indian Rupees.
  2. dialhearing.com accepts no liability for any errors or omissions, whether on behalf of itself or its Sellers or third parties. 

  3. For reported defects on products with manufacturer's warranty the customer needs to contact the relevant service center of the manufacturer, respectively. dialhearing.com shall not be held responsible for any refund claim in such a case from the customer.
  4. Warranty of the product shall depend upon the terms and conditions of the manufacturing company.

  5. Octroi charges may be levied on some products displayed on the site. These charges shall are not refundable and shall be borne by the customer. In the event of cancellation of the order, the Octroi charges levied shall not be refunded. 

  6. dialhearing.com shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time. 

  7. dialhearing.com will reserves the right to send transactional emails and SMS's related to any order placed by a customer and the customer agrees that the same will not tantamount to spam.
  8. By submitting your mobile number, User will be deemed to agree for receiving calls/SMS's from dialhearing.com or its authorized representative, irrespective of your registration on Do Not Disturb (DND) with your telecom service provider.
  1. All the disputes arising out of the violation of this agreement shall only be reported at the Court of Udaipur (Rajasthan).

Digital hearing aid | Digital hearing aid dealer | Hearing Aid Dealer